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empowering small businesses to think big

a training series providing small business with the tools needed to embrace innovation, digital markets and retail excellence

explore the the components

Keynote Talks

Business Mentoring & Consulting

Custom Workshops

The Essential Workshops

The Masterclass

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The Components

The Future Ready Series is built with flexibility in mind. We have created five components that work as stand-alone sessions, or can be mixed-and-matched with any of the other components to create a tailor-made solution.

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The Masterclass

A 3 day program involving an intensive business review and targeted support from our partners to trade smarter in store and online

The Essential Workshops

A carefully curated selection of workshops dealing with the must-knows of the retail industry perfect to build foundation skills

Custom Workshops

Take one of our Essential Workshops as a base and customise it to meet your specific needs

Keynote Talks

Choose one of our Retail Thought Leaders to provide an inspiring presentation

Business Mentoring & Consulting

Solidify the learning or diagnose business issues with hands on support

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The Essential Workshops

The building blocks of retail excellence

Success in business is impacted by so many variables that are changing at an increasing pace which means small businesses need to be agile and learn fast.

The Essential Workshops allow you to select the relevant building blocks for a program of support for retailers to do just this. With the flexibility on which topics and how many workshops it is easy to tailor a program to support your needs. Make a start with the selection below or learn more about customisation.

  • Sales and Service Excellence

    The workshop investigates in a practical and interactive way, the concept of service as a product, the art of being chosen and the six customer moments that connect a customer and a retailer. The aim of the workshop is to both provide strategy as well as inspiration in creating a great service culture.

  • Building A Dynamic Visual Identity In Store and Online

    The workshop focuses on the approach taken to visually representing a brands story and product to create strong commercial outcomes. This is achieved by understanding the value of the physical and digital space and crafting a visual experience that encompasses interactivity, education and engagement to draw the customer in and encourage them to understand more. The key to this workshop is the balance of commercial and creative techniques.

  • Optimising Christmas Trade

    This workshop sets up the framework for defining a product and promotional story to gain exposure through important channels as well as delivering a strong profit result. The aim of the workshop is to provide intelligence and practical tools to support the planning for optimal Christmas trade in every channel.

  • Financial Fundamentals and Product Performance

    This workshop provides logical systems to ensuring financial control through structured reporting to inform decision making. This is a highly practical workshop on retail financials builds confidence and demystify the interpretation of financial data through the use of case studies and examples. The aim of the workshop is to provide the guiderails to financial control through understanding the implications of sales, profit and cash flow.

  • Creating Compelling Visual Merchandising

    The key to a brilliantly merchandised store is making sure there is a plan to guide how it should look and the story that the space should tell. This workshop provides the foundations and steps to successfully design and merchandise a retail store to showcase the product and drive a strong commercial return. The practical step by step approach gives examples and simple tips to getting it right every time.

  • The Next Big Thing: Global Retail Insights

    This workshop draws on international and local case studies to showcase retail innovations from both small and large retailers and demystify how they have created success. This highly visual and inspiring session redefines the view of excellence and creates discussion on the strategic approaches that are taken to winning with a point of difference.

  • Thanks For Sharing: Social Media Mastery

    This practical workshop is suited to marketers needing sound guidance on how to use the social media drivers. It first updates on the essentials of success in social media, then investigates the tools and techniques underpinning social engagement. The aim of the workshop is to provide the guiderails to success and access to the tools that optimise the processes that support social engagement.

  • Steer Your Success: Retail Leadership

    This workshop will support retail leaders from all sizes of business to lead with focus and intent. The discussion focus on people as a driver of productivity and the methods used to build clear goals, expectations and a culture that supports top performance. The aim of the workshop is to ensure all participants have a practical understanding of how to influence the behaviours of others and manage their relations as a leader in the workplace.

  • A Guide To Retail Marketing and Customer Loyalty

    To understand how to capitalise on the trends in retail marketing and loyalty, this workshop first explores the foundations of effective marketing and relationship making. These guiderails are then linked to a step by step plan to create marketing and loyalty activities that ensure the customer’s needs are always the focus.

  • Tune Your Team: Retail HR For Managers

    Getting the foundations of managing people right is important but often overlooked. This workshop provides retail managers with the skills to bring out the best in their team from the early stages of recruitment through to managing the challenges of difficult conversations and conflict. The stages of people development and performance optimisation in the employment relations cycle is the focus of the discussion and case studies.

  • Optimising Online: eCommerce Essentials

    The rate of change is rapid in ecommerce and there are increasing tools to support productivity improvements through both the building and optimisation of online retail platforms. With the support of great professionals in the workshop the steps to success become clear and accessible. Starting with the must haves and then learning how to make the most of both open source and custom tools, businesses can expect to walk away with practical how to advice. The aim of the workshop is to focus the essential elements of great ecommerce sites and how they drive the ongoing relationship with the consumer.

  • Advanced Online Retailing and Marketplace Optimisation

    Performing well in online marketplaces can be a massive profit driver but managing the demands and resources requires effective dashboards of control and strong analytics. This workshop provides you access to experts who will introduce tools to build a dashboard of metrics and easy tracking to drive performance. Relevant case studies underpin the conversation and provide real world learning.

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Custom Workshops

Pick one workshop or create a series of your own and tailor it to your specific theme. This may involve including localised case studies or activities that link directly to a project. With great content in each of The Essential Workshops as the foundation, you can request a program that is just what you need for your own series.

Prices are quoted according to level of customisation.

The Masterclass

Solving the big issues for small business

The industry is powered by a network of important technology partners who empower small businesses with the latest digital products and toolkits.  Each year we collaborate with our technology partners to identify and solve big issues for small business.

The Masterclass targets those progressive small businesses who are motivated by growth but need support. By recognising their unique stories and arming them with more than just the tools, the practical nature of The Masterclass allows the business to make a start and implement change immediately and be mentored to success.

With thousands of small businesses across every region, a collaborative approach to building sound business skills will deliver sustained commercial opportunity for this local Australian talent and their stakeholders. A simple need is recognised – investing collaboratively to skill the businesses that have a story well worth sharing and selling.

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Explore the Masterclass

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Keynote Talks

A conference or industry forum may be on your agenda. A great place to start is with one of our engaging industry thought leaders. The currency of their knowledge and in depth understanding of specialist topic areas ensures your delegates will be inspired.

Providing a brief is the starting point and then we identify the right fit with one of our thought leaders. Crafting the content is the key and taking advantage of the resources within the Retail Institute allows you endless options.

Business Mentoring
& Consulting

Making change happen is more than just learning new information. It is about being engaged in a plan that creates a new normal. The business mentoring and consulting support allows you to align a specialist with a business owner to build the plan for change and have confidence that this will create progress.

Areas of support:

Business Planning • Product Buying • Visual Merchandising • Digital Marketing

Delivered By Voices You Can Trust

The Future Ready Series is powered by The Australian Retailers Association, the peak industry body representing Australia’s $265 billion retail sector which employs over 1.2 million people.

We have partnered with technology partners such as Google and the National Online Retailers Association to ensure what your retailers will experience is both practical and aligns the reality of their world to the knowledge and tools that will build their success story.

The Future Ready Series is an initiative of the
Australian Retailers Association Retail Institute